What makes quality fundamentally human?
How should the discipline distinguish universal human capability from its specialised professional expressions?
Offer a perspective →Questions before answers
Living Questions
The questions currently shaping the Human-Centred Quality body of knowledge. Their status will change as evidence, experience and contribution deepen understanding.
Why publish questions?
Because an honest discipline should make uncertainty visible.
These questions are not a backlog to be cleared. They are spaces for inquiry. Some will become publications, patterns, capability guidance or practical experiments.
What is sufficient evidence for a trustworthy decision?
Evidence is never complete. How should context, uncertainty and consequence influence sufficiency?
Offer a perspective →When do metrics illuminate, and when do they obscure?
We are collecting examples where apparently positive measures concealed risk, misunderstanding or poor outcomes.
Offer a perspective →How should different professional roles engage with AI?
What depth of AI capability is appropriate for analysts, leads, architects and managers without forcing one career path upon all?
Offer a perspective →Can AI exercise judgement, or only contribute to it?
Where should responsibility remain explicitly human even as machine analysis becomes more capable?
Offer a perspective →What makes an insight actionable?
How should quality reporting move from describing activity towards influencing measurable change?
Offer a perspective →How should interacting minor defects be assessed?
How can journey-level and systems thinking reveal risk that individual severity classifications conceal?
Offer a perspective →What does stewardship look like in an organisation?
How do multiple professions share responsibility without creating ambiguity, territoriality or gaps?
Offer a perspective →What does Human-Centred Quality maturity look like?
How might TMMi, CMMI, ISTQB, ISO, ITIL and related bodies of knowledge inform - but not constrain - a human-centred capability model?
Offer a perspective →Suggest a Living Question
A useful question exposes an assumption, a tension or a gap in understanding. It need not arrive with an answer.
Questions may be combined, refined or reframed before publication so that they remain clear, open and useful.